iFamilyo Help Center

Find answers to frequently asked questions and solutions here.

Why can't other circle members see my location?

This is likely because you haven't granted iFamilyo the necessary location permissions. To do that:

  1. Go to device Settings
  2. Tap Location and make sure it's enabled
  3. Open the app location permissions screen and select iFamilyo
  4. Make sure iFamilyo can access your location all the time. For some devices, you may need to enable the Use precise location option

Please note that device settings may vary.

If the issue persists, you can reach us via app Settings > Send feedback.

Why am I not receiving notifications?

This is likely because you haven't allowed iFamilyo to send you notifications. To do that:

  1. Go to device Settings
  2. Go to Notifications and open the app notifications screen
  3. Select iFamilyo and enable notifications from the app

Also, you need to enable notifications directly in the app:

  1. Go to app Settings
  2. Enable Place notifications
  3. Swipe up the sliding section at the bottom of the screen and tap Places
  4. Tap the place you need and enable Arrives and Leaves
  5. Tap Done

Circle Management

Can other circle members invite people to my circle?

  • Yes, any member of a circle can invite other people by sharing the invitation code.

Can I invite a non-iFamilyo user to my circle?

  • No, the person you want to add should install iFamilyo first. Share the invitation code and a link with them, so that they can download the app and join your circle.